Shopping guide

HOW CAN I FIND A SPECIFIC ARTICLE?
The products are classified in different categories (Kitchen, Home decor, other…) and each category,in subcategories.

Access the corresponding subcategory in the drop down menu to see the products it contains. There are groups of items in which you can choose the sizes and colours before purchasing. You may also use the search bar located at the right top of the webpage to locate items.

HOW DO I ADD AN ITEM TO MY BASKET?
Once you have chosen an item, its colour (if applicable), size and quantity, you must click the button
“Add to cart” to include the item in your order.

WHAT STEPS DO I TAKE TO PLACE AN ORDER?
1. Click on the item you wish to buy and you will see various photos of this item, along with its name, reference number, description, price, colour, available sizes, composition and care.
2. Select a size and add the item to your basket. Then you can either choose ‘Continue shopping’ or ‘Proceed to checkout’.
3. Than you will need to enter your personal information, billing address, shipping address and select ‘Place order’.
4. If you have any coupon code you can use it and enter it to the section ‘Have a coupon’, write down the coupon code and click ‘Apply coupon’.
5. Select a payment method: Credit cards or PayPal.
6. You will then receive an email confirming your order.

WILL I RECEIVE THE INVOICE?
Yes. You will receive an invoice with your order and also by email.

WHAT PAYMENT METHOD CAN I USE FOR MY PURCHASES?
The following payment methods are available: Visa, Visa electron, Mastercard, American Express, Paypal.

WHY COULD MY CREDIT CARD BE REJECTED?
The details we request from you must be the same as those on your credit card. A simple typing error can cause the operation to be rejected, so we ask you to complete the payment form carefully. Your credit limit may have been exceeded or the card might have expired.
Please contact your bank about any queries you may have about your payment credit card.

CAN I RECEIVE AN INVOICE SHOWING MY COMPANY NAME?
Yes. In the shopping basket, you can indicate whether the purchase is made for an individual or a company. In the event of the latter, you will be asked to provide your tax details.

WHERE CAN I RECEIVE MY ORDER?
It can be sent to an address selected by you (home, work, etc. – never a PO Box).

WHAT IS THE HOME DELIVERY PROCESS?
If you have chosen home delivery, we will send you an email confirming that your items have been dispatched (when your order leaves the warehouse) and another one with the tracking number (with a link to the courier’s web page).

HOW MUCH WILL I PAY IN DELIVERY CHARGES?
It depends on the purchase amount and country you are coming from, all the items are coming from our warehouse in Europe.

HOW LONG WILL MY ORDER TAKE TO ARRIVE?
We ship all your items with post or DPD, if items are less than 2 kilograms we send it with post and it takes 4-5 days to arrive to Europe and 8-12 days to other world countries.

With DPD we only send around Europe and it takes normally 2-5 days for parcel to arrive.

CAN I TRACK THE STATUS OF MY ORDER?
Yes, you will get the tracking by email once you place and pay order and we pack the order.

Due to the handmade nature of our products, there will always be some variation in colour, texture, weight, fragrance, design or packaging between batches. However, we endeavour to maintain as much consistency as reasonably possible. If you do have any queries regarding your order, drop us a line at david@soncek.si and we’ll get back to you.

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

  • Additional non-returnable items:
  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 14 days after delivery

REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at david@soncek.si.

SHIPPING
To return your product, you should mail your product to: Sonček, d.o.o., Cesta svobode 15, 4260 Bled, Slovenia.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over 75 EUR, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

WHICH INTERNET BROWSERS SHOULD I USE TO VIEW THE ISABELLE ROSE HOME WEB SITE CORRECTLY?
The Isabelle Rose Home web site is optimized for viewing with Microsoft Internet Explorer 10 or higher, Mozilla Firefox 49.0 or higher, Google Chrome 54.0 or higher and Safari 9 or higher.

WHAT SCREEN RESOLUTION DO I NEED?
Adapts to all resolution types, whether that of a mobile, tablet or widescreen.

IS IT SAFE TO SHOP AT ISABELLE ROSE HOME ONLINE?
Yes. You can shop with complete confidence because we take great care in providing resources that guarantee the security both of your purchases and of your data.

Contact usT: + 386 40 66 54 66 | E: david@soncek.si